Policies

COVID-19 Emergency Policy

(Updated March 18, 2020)

In lieu of the COVID-19 crisis, we are updating our cancellation policy for trips booked **before March 13 with stays that fall between March 13 and April 30**. Guests can

  • Either re-schedule a non-refundable date in the future,
  • Or receive a 50% refund immediately.

For AirBNB cancellations

We are currently following Airbnb’s policies for the COVID-19 situation: Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020 with check-in dates after April 14, 2020.

For Tent Sites

Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.


The new policy we are implementing is not perfect, but in this unprecedented time we believe it strikes the best balance of protecting travelers, partners, and the public. We are actively rolling out operations to support this policy.

Please review this page for continued updates.

Terms and Conditions

Thank you for booking your reservation with the Emerald Valley Inn!

Check-in time is 3pm-9pm, Check-out time is 11am.

Check-ins past 9pm are ok, however, we do need to know when you will be arriving to ensure someone is available to check you in. Please contact us by calling or texting us at 360-302-3447 to inform us of your plans. Depending on the time of check-in, some additional arrangements may need to be made prior to your arrival to help ensure an efficient and problem-free check-in process after 9pm.

**No smoking of any kind is permitted in any of the guest rooms or guest house. Smoking is in outside designated areas on the property only.

**Pets are not allowed in the inn rooms or guest house. Dogs are allowed at the tent sites (up to 2 dogs per tent site) as long as they are leashed (we do free-range our chickens on certain parts of the property).

We do not provide cots or roll-away beds for additional occupants. If you reserved a tent site, you must bring your own tent, as we do not have any onsite. Trailers, pop-up campers, vans, or RV’s are not permitted as shelters in the tent sites. Tents only please.

Additional occupants above the maximum occupancy for each room type or tent site is prohibited unless approved by us. With the exception of children, additional fees will be incurred per occupant, per night over the max occupancy specified for each room type. Additional sleeping accommodations for approved additional occupants must be brought with you.

Locally popular Granny’s Cafe is on-site serving up delicious comfort food for breakfast, lunch, and dinner. Be sure to try our sought after soft-serve ice cream and blackberry pie. Please check the Granny’s Cafe website at grannyscafe.net for information on seasonal hours.

If you will be providing, or have provided us, with a mobile phone number in your reservation details, we will text you detailed check-in information on the morning of your arrival date. Please feel free to text us your phone number at 360-302-3447, or email it to us at reservations@emeraldvalleyinn.com. We can also email this information to you upon request. Please be sure to identify the name under whom the reservation was made.

Again, thank you for booking with us!

Payment Policy

A 50% deposit of the total stay cost, plus tax, is due at time of booking. The balance of your stay cost will be collected at any time within the 30-day, non-refundable cancellation window.

 

Cancellation Policy

A full refund of the deposit will be issued if your reservation is cancelled outside of a 30-day window of the scheduled check-in date. Inside of this 30-day window, the full cost of the booking, including tax, is non-refundable.

Contact Us:

  • 235471 U.S. 101, Port Angeles, WA 98363, United States
  • (360) 302-3447

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